After receiving your order, take a full month to try it out. If you decide it's not right for you, or if you're not completely satisfied in every way - if it's not AWESOME, we'll take it back and refund your money. Your complete satisfaction is GUARANTEED or your money back.
Please Note that Non-Refundable Items or Items marked as "All Sales Final" are not covered under our Lifetime Warranty
You may return all or part of your order within 31 days for any reason for a full refund of the original purchase price.
If the reason for your return is due to an error on our part, we will pay the return shipping costs and refund your original shipping charges; otherwise, you are responsible for the return shipping costs and the original shipping charges will be non-refundable. Related duties, taxes, and fees for shipments to and from locations outside the continental United States are the responsibility of the customer.
Product must be in like condition to when it was purchased and include all original parts, accessories, and original packaging. Not valid for special orders, wholesale transactions, or for purchases intended for resale, lease, rental, or transactions where there is a separate written agreement.
Everything you purchase from AMPCOM is covered by our industry-leading LIFETIME Warranty including a LIFETIME Advance Replacement Guarantee. The AWESOME never ends.
LIFETIME Advance Replacement Guarantee: We understand that in the event of a product malfunction or failure long downtimes are not an option. If you experience a malfunction or failure with a product at any point during your ownership we’ll ship a replacement the same day you report the issue. We’ll even expedite the shipment if requested, with an effort to provide a delivery date and time that meets your needs.
In the event of a product malfunction or failure during your ownership we will send a replacement product prior to the return of the faulty product.
Replacement product will be sent the same day we are notified, prior to the return of the faulty item, so long as we have sufficient stock. We will pay for the shipment of the replacement item and the return shipment of the faulty item to and from locations within the continental United States. Surface/economy transportation with transit times of 2-5 business days will be utilized unless expedited delivery is requested and approved. Shipping costs and related duties, taxes, and fees for shipments to and from locations outside the continental United States are the responsibility of the customer.
Advance replacement requests will be entered as customer requested purchase orders at current retail price. When the item(s) being replaced are returned and received, an account credit equal to the invoiced amount will be applied to the outstanding invoice. If the faulty item(s) are not received within 15 days of delivery of the replacement item(s) the customer will be responsible for the balance of the outstanding invoice.
Replacement item(s) may be reconditioned and will be of like, comparable, or improved functionality. Physical damage, cosmetic defects, or lack of functionality that existed and were stated at the time of purchase, such as with scratch & dent or clearance items, are not covered by this warranty.
Excludes consumable items, or items beyond their reasonable expected useful life. Not valid for special orders, wholesale transactions, or for purchases intended for resale, lease, rental, or transactions where there is a separate written agreement.This warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained product, incorrect environment, improper installation or configuration, software validity, smart license capability, smartnet or other manufacturer specific support, compatibility, or version, accident, flood or other acts of God, physical damage, cosmetic defects or inconsistencies, electrical issues such as lightning, power surges, incorrect electrical voltages or other electrical stress, normal wear and tear, or modification.
Most of the products will be shipped from China mainland. All prices are based on FOB China or EXW terms. The customers are responsible for or assist the freight forwarder to arrange customs clearance, ANY possible CHARGES caused by customs clearance should be borne by Yourself.
Products in stock in our U.S. Warehouse will be shipped directly from LA to any destinations in the United States. AMPCOM will only charge the product value and shipping fees.